Consultation terms

Each consultation is a live remote video call in Finnish or English. Its page states the length of the session, the maximum number of participants and what is included, such as preparation based on the information you send, written recommendations and any follow-up call. A follow-up call included in a package is arranged with you after the main session. The consultation is expert advice: you decide whether and how to use our recommendations. Implementation beyond the stated scope, ongoing support, software licences, travel and other third-party costs are agreed separately.

The price is stated in the offer or booking details before you confirm. Any applicable VAT is shown separately. Booking through the contact form: you suggest suitable times, and we confirm one of them by email within one business day. The booking is binding once we have confirmed the time. We invoice the consultation after the session, with no prepayment. The payment term is 14 days net from the invoice date. If you pay online, Stripe Checkout shows the total including VAT before payment. The booking is confirmed only after the payment and the calendar booking have succeeded, and you then receive a calendar invitation. If the payment succeeds but the time cannot be confirmed, we agree another time with you or refund the payment in full.

You can move or cancel a paid consultation at no cost by emailing contact@tekly.fi at least 24 hours before it starts, or at least seven days before a team workshop. If you cancel with that notice, we refund any payment in full. With less notice, the full price of the original booking is due and is not refunded; a new time requires a new booking. If we must cancel, we offer you a new time; if it does not suit you, we refund any payment in full. If no one from your side joins within 15 minutes of the start, the session counts as held and is charged. A session that has taken place is not refunded. This does not limit your rights if the service is deficient.

We sell consultations to businesses only. Online checkout requires your company name and a valid Finnish business ID. Other businesses, including those outside Finland, book through the contact form so that we can agree the correct invoicing and tax treatment. Because the buyer is a business, consumer protection rules, such as the right of withdrawal in distance selling, do not apply. Our liability for a consultation is limited to its price, and we are not liable for indirect damage, such as lost profit, unless the damage was caused intentionally or through gross negligence. These terms are governed by Finnish law, and disputes are settled in the District Court of Helsinki.

You are responsible for the accuracy of the information you give. Do not send passwords, API keys or sensitive personal data. We keep the non-public information you share about your business confidential and use it only to prepare and deliver the consultation. You may use the written materials we give you within your own organisation. For online bookings, the invitation is sent with Google Calendar and the call is held in Google Meet. Stripe handles payment details when you pay online. Read our privacy policy for more information.

Contact contact@tekly.fi or +358 40 779 3152 about your consultation, payment, moving or cancelling a session, or any concern with the service.